Rayos Reservation and Cancellation Policy
We require a minimum 50% non-refundable deposit for all reservations. The remaining balance will be charged to the credit card on file 48 hours before your scheduled check-in, unless you cancel your reservation before that time. If you need to cancel your reservation for any reason, the deposit amount will be recorded as a credit to your account, applicable to any future reservation up to two years from the date of your registration. Any returned funds are subject to a 10% cancellation fee to cover credit card transaction fees incurred.
House Rules
We are a small family-run operation and thrilled to welcome you into our jungle home. Because we are living in the jungle, we do have some things to go over to make sure that you’re all safe and comfortable during your stay…
Toilets
Probably one of the BIGGEST POINTS! Septic systems in Costa Rica are fragile – please do not place paper or feminine products in the toilet and use the trash can instead to avoid plumbing issues. To be clear, toilet paper cannot go into the toilets and doing so can lead to some very stinky messes. We will have a housekeeper pass through the rooms to collect bathroom trash daily and restock extra trash bags, should you need to replace your trash sooner. If you’re using our compost toilets (at the shala), please place a small handful of wood chips in the toilet prior to exiting…
Energy Use
We try to use as little energy as possible to keep the Blue Zone blue, so please turn off the lights and your A/C when leaving your room for the day.
Water Use
At Rayos, we are very lucky to have our own well that provides us with clean, drinkable water. However, it is a well, and wells can run dry, so as a community, we have to be mindful to conserve water, particularly in the dry months. Simple tips: do not take long showers or leave the tap running unnecessarily.
Towels
You’ll find 1 bath towel and 1 hand towel in your room – please DO NOT take them outside of your room for use at the pool or beach as they will get very stained from the jungle elements. We will charge a $20 USD fine for lost or damaged towel.
We do provide pool towels but please do not take them to the beach, as the fine sand will clog up our washing machines.
If you go down to the beach, bring your sarong or ask the reception desk for a beach towel, we occasionally have a few extras.
Laundry
Wash and fold service is offered on the property for $10 USD charge per load, feel free to share with your roomie if you’d like! Laundry service is offered twice during the week on Tuesday and Friday. Pleae drop off by the end of breakfast so you can pick up after lunch. If you need a garment bag, please collect one from reception either the night before or morning of. Bath towels will be changed regularly.
Power Outages
Power outages and surges can be common here, particularly in the rainy season when lighting, wind, and heavy winds can lead to downed lines. The electric company has become quite effective at finding the source of the problem and repairing it quickly. It is recommended that you do not leave any of your electronic devices plugged in when you are not present as power surges can damage the cables or even your phone or computer. This is a common issue here in Guanacaste, particularly with Apple products.
You will find candles in your room in the event of evening power outages so you won’t be left in the dark. We also recommend bringing a flashlight with you for getting around in the evenings.
Outdoor Showers
If you take a trip down to the beach, please use the outdoor showers to wash off any beach sand before entering rooms. Outdoor showers are located at the Tucan, Mono, Lora, and Colibri villas, and next to the pool.
Be Cautious
Be cautious while walking on all outdoor tile surfaces and staircases (including pool area) to avoid slips & falls, and also be cautious walking on the paths through the jungle. Please use a flashlight if the path lights are not enough. Also, there are lots of jungle critters (snakes, scorpions, spiders) around. It’s important to always look where you’re going, use a flashlight, and never walk around barefoot after dark.
Check In and Check Out
Check in is 3PM on the date of your event or retreat. We cannot guarantee that your room will be available any earlier, and please be aware that we do not have food available outside of set meal times. Check out is by 10AM on the last day of the retreat or event (unless you have extended your stay with us) so please make sure to be out of your room by that time. Please return your room key to us at the front desk and note that we will charge a fine of $30 USD fine for a lost room key or AC remote. If your cab is later on departure day, you are welcome to hang out in the common space until you leave
Leave no Trace
Costa Rica is rich with natural beauty, and we like to keep it that way. Please be conscious of how much waste you are producing and that it is being disposed of in the best possible way! For extra credit, you can pick up any plastic or other waste you encounter on the beach or in any natural spaces you pass through.
Dining
Breakfast, lunch and dinner will be served daily at scheduled times. We ask that you show up on time! That way the food is fresh, and everyone gets to eat together. There will not be extra food prepared for guests that miss meals.
Please bus your dishes and bring them to the dishwashing area. It helps a great deal if you wash your own dishes.
We compost, recycle or reuse all glass bottles so please take care to place trash in appropriate bins located in the dishwashing area (compost in the red bucket, regular trash in the green, glass bottles next to the guest fridge)
Please understand that our kitchen is off-limits to guests. It is against health codes for guests to be in food preparation and storage areas. If you have questions or requests, it is better to speak with someone from the front desk or beverage counter.
Can We Drink the Water?
Yes, you can drink the water from our cooler or from your own bathroom sink, as all water comes for our own private well – but please bring a refillable water bottle!
We try to reduce plastic waste and therefore do not sell bottled water on premises.
Theft
Petty theft can be a serious issue in Costa Rica. Rayos Del Sol equips all rooms with locks, provides guests with keys, and strongly advises guests to keep their rooms locked and valuables hidden from sight. Rayos Del Sol assumes no liability, financial or other, for any valuables lost or stolen on the premises. Rayos Del Sol does however commit to remain vigilant and protect its guests from such occurrences to the best of its abilities.
Lost and Damaged Hotel Items
I understand that loss of my room key, air-conditioner remotes, or bath towels and any damage to room or contents therein are my sole responsibility and I agree to financially reimburse Rayos Del Sol for any losses incurred. Costs to reimburse: $20 USD for lost or damaged bath towel/mat, $30 USD for lost room key, $60 USD for lost A/C remotes.
Liability
Rayos Del Sol asks all guests to throughly read through and sign our liability waiver as part of the registration process for all retreats and events taking place on our property. Registrants will be directed to this section via a link to review once again before signing.
Waiver and Release of Liability
Express assumption of risk:
I, the undersigned, am aware that there are risks involved in participating in any active outdoor adventure retreat, including, but not limited to, the use of the fitness/yoga facilities on the Rayos Del Sol property, pool area, and off-site activities. These risks include, but are not limited to: falls which can result in serious injury or death; injury or death due to negligence on the part of myself, other people around me, or the retreat facilitator(s); injury or death due to improper use or failure of equipment; breaks, fractures, cuts, bruises, scrapes, strains and sprains.
I am aware that any of these above mentioned risks may result in serious injury or death. I willingly assume full responsibility for the risks that I am exposing myself to and accept full responsibility for any injury or death that may result from the use of any and all facilities on the Rayos Del Sol property.
Assumption of Inherent Risks
I understand that it is my responsibility to inspect the Rayos Del Sol property, facilities, equipment, and areas to be used, and if I believe or become aware that any are unsafe or pose unreasonable risks, I agree to immediately notify appropriate personnel. By participating in the events that may include workouts, yoga or movement class, and any activities offered on or off property, I am acknowledging that I have found all facilities, equipment, activities and areas to be used, to be safe and acceptable for participation.
I understand that I am traveling to a remote jungle property, which can include the risk of a wildlife encounter. I accept full and sole responsibility for the condition and adequacy of my surroundings including my safety in this environment, and will hold Rayos Del Sol harmless for any injury or death due to my own negligence.
With respect to dining on property, I agree that it is my responsibility to determine what I deem safe to eat, given my dietary restrictions and potential outcomes.
Release
In consideration of the above-mentioned risks and hazards and in consideration of the fact that I am willingly and voluntarily participating in the retreat, dining, and using the facilities on the Rayos Del Sol property, I, the undersigned hereby release Rayos Del Sol, their principals, agents, employees, volunteers, and outside partners from any and all liability, claims, demands, actions or rights of action, which are related to, arise out of, or are in any way connected with activities offered as part of a retreat at Rayos Del Sol, including those allegedly attributed to the negligent acts or omissions of the above-mentioned parties. This agreement shall be binding upon myself, my successors, representatives, heirs, executors, assignees, or transferees. If any portion of this agreement is held invalid, I agree that the remainder of the agreement shall remain in full legal force and effect.
Indemnification
I recognize that there is risk involved in participating in a jungle retreat, including the types of activities offered as part of a retreat held at the Rayos Del Sol property. Therefore I accept financial responsibility for any injury I may incur or cause either to myself or to any other participant due to his/her negligence. Should the above-mentioned parties, or anyone acting on their behalf, be required to incur attorney’s fees and costs to enforce this agreement, I agree to reimburse them for such fees and costs.
I further agree to indemnify and hold harmless Rayos Del Sol, their principals, agents, employees, and volunteers from liability for the injury or death of any person(s) and damage to property that may result from any negligence or intentional act or omission while participating in activities offered on the Rayos Del Sol property, in any of the main areas, on the obstacle course or property trails, in the rooms or main restaurant area, pool, lounge, or beyond. This includes but is not limited to parks, dining, recreational areas, areas adjacent to property, including nearby jungle property, obstacle course trails on the Rayos Del Sol property and/or any area selected for activities during the retreat. I further accept all financial and medical responsibility for any injury or death incurred while dining on-site and/or participating in off-site activities and/or transportation to and from the Rayos Del Sol property.